Frequently Asked Questions

The Gaea Community Edition is a free, fully-featured version with some limitations. If you have purchased Gaea, you can enter your license key in the Community Edition to unlock additional features.

Purchasing

Is Gaea subscription based?

No. Gaea licenses are perpetual - no subscriptions or hidden fees. Support, maintenance, and minor updates are all free. Only when upgrading to a major version - e.g. Gaea 2.0 - is it a paid upgrade.

Do I need to pay a maintenance fee?

No. Support, maintenance, and minor updates are all free. Only when upgrading to a major version - e.g. Gaea 2.0 - is it a paid upgrade.

How do I upgrade my Gaea license from one edition to another?

You can easily upgrade to a higher edition any time on our store by paying the price difference. You simply tick “Is this an upgrade” and provide your license key where instructed. There are no penalties.

Do I need to keep my transaction details?

Yes. Please keep your Transaction ID handy. You will need to reference that number when contacting support.

Can I get a refund for my purchase?

All purchases are strictly non-refundable. Please try the free Community Edition before buying to ensure the product meets your needs. Or contact us if you need more information.

How can I purchase more than one license?

Currently on our store you can purchase one license at a time. If you need more, you can either purchase them individually or contact us for a volume transaction.

Do you provide volume discounts?

Yes. Volume discounts are applied to 5 or more licenses. Contact us for more details.

Do you offer site licenses?

Yes. A site license allows unlimited seats in one physical location. Contact us for more information.

Do you provide educational discounts?

Yes, we offer individual educational licenses to eligible students and teachers. We also offer educational volume pricing and site licenses to academic institutions. Contact us for more details.

Do you work with Resellers?

Yes. Please contact us for our volume pricing structure and reseller purchasing process.

License

How do I activate my license?

Download and install the Community Edition. You can load the license key on the Start Screen, About dialog, or the main menu in the primary window. Once you load the license key, the Community Edition is converted to the full licensed edition you purchased.

How many computers can I install my Gaea license on?

Indie and Professional licenses can be installed on 2 computers (such as a work PC and a personal laptop) as long as the same person uses it.

Enterprise licenses can only be installed on one machine, however it can be moved to different computers as long as only one user is active on the same license. For personal use, the user must acquire a separate license.

Are Gaea licenses node-locked?

Yes. Indie and Professional edition licenses are node-locked. However, you can deauthorize and move the license to a new machine without requiring intervention from our support team. To deactivate your license copy, start Gaea and open About box in the startup screen menu. Choose Deauthorize installation. There is no cost for reactivating a license once you exhaust your included moves.

Enterprise editions are not node-locked and may be moved from machine to machine by deauthorizing an existing installation as frequently as needed.

I lost my license key. How can I recover it?

Contact our support team with your Transaction ID, date of purchase, and edition.

Can I share or sell the content I create with Gaea?

Yes, you own the content you create. One exception: Commercial usage is not allowed with educational licenses.

Are floating licenses available for Gaea?

Floating licenses are not available at the moment. Contact our support team for possible workaround.

Can I transfer my license to someone else?

We will consider this on a case-by-case basis. Get in touch with our support team for details.

Requirements

What are the requirements for running Gaea?

Minimum

• Windows 7 - Service Pack 1 (6.1.7601)
• Intel Core i5-2500K / AMD FX-6300
• 16GB RAM
• Nvidia GeForce GTX 770 / AMD Radeon R9 280
• 10GB HDD space

Recommended

• Windows 10 - April 2018 (1803)
• Intel Core i7-4770K / AMD Ryzen-5 1500X
• 32GB RAM (64GB for complex, high-res projects)
• Nvidia GeForce GTX 1060 / AMD Radeon RX 480
• 50GB HDD space

Do I need an internet connection to use Gaea?

Yes. For the Community, Indie, and Professional editions you need an internet connection to activate the license and must do so at least once every 30 days to keep the license active.

The Enterprise edition can be activated offline and does not require an internet connection to stay active.

Is Gaea GPU powered?

Gaea uses the GPU primarily for visualizing data rather than processing it. Our algorithms are primed for CPU usage. While that may seem a loss as modern GPUs can process heavy data, our algorithms can create elaborate effects not possible with current methods of GPU processing. Gaea's nodes are heavily multi-threaded and can maximize the use of your CPU cores.

Can I use Gaea on a Mac or Linux?

Gaea currently runs on Windows 7.1 or higher. Gaea will be available on Linux in the future. We don't have plans for a Mac version at this moment.

Is Gaea standalone or a plugin?

Gaea is a standalone Windows application. It can optionally plug into Houdini and other applications via a bridge.

Still have questions? Contact us.