For all inquiries - including sales, licensing, tech support, and prospective collaboration - please contact customer Support.

Gaea 2.0 EULA
Updated July 2024

Gaea 1.0 EULA
Updated May 2021

Gaea 2.0 Open Source Licenses
Updated August 2024

Non-Refundable Digital Goods. All digital goods are sold "as-is" and are non-refundable, including instances where products do not meet personal expectations.

By purchasing, you agree to waive your right to refunds, including under the EU "cooling off" period (Directive 2011/83/EU, Article 16(m)), which exempts digital goods from refund once the download has begun.

Payment Processing and Delivery. Payment issues or delays may impact product delivery. We reserve up to 72 hours to resolve such issues.

Pre-Purchase Evaluation. Free versions of our products are available for evaluation prior to purchase. It is the buyer's responsibility to ensure the product meets their requirements before purchasing.

Usage and Compatibility. We do not guarantee compatibility with your specific system or third-party tools. Refunds are not provided for compatibility-related issues.

Legal Jurisdiction. Refund policies comply with applicable consumer protection laws in major markets. By purchasing, you acknowledge and agree to these terms.

For any questions or support, please contact us at support@quadspinner.com.

NOTE: These terms of service apply to this website and directly linked content-delivery servers. For the usage terms for Gaea, see the End-User License Agreement section.

• We do not track visitors on the website. For basic analytics to improve our product and services, we use the privacy-friendly Fathom Analytics.
• We do not collect or store your payment information. Our payment processor, Stripe, may store that data in accordance with their policies.
• We store the name and email address provided during purchase for license management purposes.
• We use Intercom for handling user communication and technical support. The impact on your privacy is outlined in their product privacy.
• If you share technical details, such as diagnostics logs or associated information for technical support, we will use that information solely to analyze and fix bugs in the software. Once the issue is identified and fixed, your data will be deleted. If the issue is not resolved within 120 days, we will delete your data.
• Any personally identifiable information is stored under strong encryption as required by law.
• We may collect hardware and software usage statistics from you from time to time through the software itself. Such information is only collected after your explicit permission. Further, we store such information in plain text, which you can view and even redact if you wish. We use such information only to improve the software. During such surveys or statistics gathering, we only collect anonymized information that is not linked to your identity.
• Our servers will receive license information and the calling IP address during license activation and license refreshing as required by your license. This information is logged for security and piracy-prevention. We do not collect or store passwords or payment information. Only your license key is logged after activation.
• If your software purchase is refunded, we may store your order information for billing, taxation, and internal record keeping purposes. You can request a copy of the information we keep about you and request that the data be deleted permanently. Please note that, upon complete deletion of your data, we cannot guarantee that the license may activate successfully.
• We will never sell, trade, or rent to any third-party any Personal Data or any Anonymous Data that may contain Personal Data.
• We may disclose your personal information in response to any demand by law enforcement authorities or when we believe the law requires it.
• If we find, in our sole discretion, that you 1) have breached any of the terms presented on this page or the End-User License Agreement provided with the software, or 2) are conducting unlawful, fraudulent activities related to either QuadSpinner or our software, we may disclose your personal information to the necessary law enforcement authorities.

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